Returns & exchanges

We accept returns for exchange, refund, or online credit within 10 days of purchase, provided items are unused and in their original condition.

Refunds are processed during office hours, Monday to Friday. Returns received over the weekend will be processed on Monday morning.

Please note: We do not accept returns or exchanges on international orders.

How to log a return or exchange

Email service@sundaygirl.co.za with your order number in the subject line and let us know which of the following applies:

• You’d like to return or exchange an item
• The wrong item was delivered
• Your item arrived damaged

For wrong or damaged items, please include photos before sending anything back.

Costs

We charge R150 for returns and R300 for exchanges (R150 each way). This will be deducted from your refund or invoiced separately for exchanges.

If you’d prefer to use your own courier, send items to:

Sunday Girl, 42 Bryn Road, Lakeside, Cape Town, 7945

If we sent you the wrong item or your order arrived damaged, we’ll cover all shipping costs.

Before you send anything back

Items must be unworn, unwashed, and undamaged, with the swing tag still attached.

What to expect

• Exchanges: We’ll arrange collection from your door. Once we receive your item, we’ll send out your replacement.
• Refunds & online credit: Processed once your return has been received and assessed by our quality control team. Original delivery fees are non-refundable.
• Refund timelines: Refunds via Payfast or EFT can take 7–10 working days to reflect. Please note we do not refund payments made via Happy Pay.
• Wrong or damaged items: Email us at service@sundaygirl.co.za with photos of the item and its tags before sending anything back. We’ll arrange collection at no charge, then either deliver the correct item or refund you – whichever you prefer.